Privacy Policy

Bradley Property Maintenance Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.

This policy applies to all personal data collected through this website, by email, telephone or other direct communication.

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1. Who we are

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Bradley Property Maintenance Ltd

Based in Bath, United Kingdom

For the purposes of data protection legislation, Bradley Property Maintenance Ltd is the data controller.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us using the details provided on our website.

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2. What information we collect

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We may collect and process the following personal information:

• Name
   
• Contact details, including email address and telephone number
   
• Address or property location where works are required
   
• Details provided in enquiry or contact forms
   
• Information provided by email, telephone or messaging services
   
• Technical information such as IP address, browser type and pages visited (via cookies)
   

We only collect personal data that is necessary for legitimate business purposes.

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3. How we collect your data

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We collect personal data when you:

• Complete a contact or enquiry form on our website
   
• Contact us by phone, email or other direct communication
   
• Request a quote or information about our services
   
• Use or browse our website (via cookies and analytics tools)
   

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4. How we use your data

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Your personal data may be used for the following purposes:

• To respond to enquiries and requests
   
• To provide quotations and carry out services
   
• To communicate with you about works, scheduling or updates
   
• To improve our website and services
   
• To comply with legal or regulatory obligations
   

We will never use your personal data for purposes that are incompatible with those listed above.

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5. Lawful basis for processing

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Under UK GDPR, we rely on the following lawful bases for processing personal data:

• Consent – where you have actively contacted us or submitted information
   
• Contract – where data is required to provide a quotation or carry out works
   
• Legitimate interests – to manage our business, respond to enquiries and improve services
   
• Legal obligation – where we are required to retain information for legal or regulatory reasons
   

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6. Sharing your data

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We do not sell, rent or trade your personal data.

Your data may be shared only where necessary, for example:

• With professional advisers such as accountants or insurers
   
• With subcontractors or suppliers where required to carry out works
   
• Where required by law or regulatory authorities
   

Any third parties we work with are required to handle your data securely and in accordance with data protection legislation.

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7. Data storage and security

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We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Personal data is stored securely and only retained for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting or insurance requirements.

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8. Data retention

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We retain personal data only for as long as necessary. This may include:

• Enquiry information retained for a reasonable period
   
• Client records retained for accounting, insurance and legal purposes
   

Once data is no longer required, it is securely deleted or anonymised.

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9. Your rights

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Under data protection law, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request erasure of your personal data where appropriate
   
• Object to or restrict processing of your data
   
• Request data portability
   
• Withdraw consent at any time where consent is the lawful basis
   

To exercise any of these rights, please contact us using the details on our website.

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10. Cookies

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Our website uses cookies to improve functionality and user experience.

Cookies may be used to:

• Analyse website traffic and usage
   
• Improve site performance
   
• Remember user preferences
   

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

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11. Third-party links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing any personal data.

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12. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be posted on this page.

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13. Contact us

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If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us via the contact details provided on our website.

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